Start the Services control panel from Control Panel -> Administrative Tools -> Services. To copy all the study database files and the Ponemah application database, the SQL Server service must be turned off otherwise some of the databases will be in use and will not copy. The location of SQL Server is dependent on both the version of Ponemah and the version of the Windows operating system. Backup SQL Server Data Folder on Corrupt System (done by customer)Īll Study databases are located in the Data folder where SQL Server is installed. It is important that a new Ponemah system is setup in order to restore the studies. The following describes the action required to recover Studies that were created in Ponemah after a SQL Server Master database failure occurs.įailure of the master database is rare and most likely caused by a failing hard drive.
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